HELP WITH YOUR EV CHARGER
Resources & Support
Find product information, charging guides and the right support for your COPAK equipment. Choose your charger or tell us what you need help with.
PRODUCT SUPPORT
Find Help for Your Charger
Start with your charger model. For manuals, technical documents or accessories not shown here, contact our support team with the product name.
VOX Pro Cable
Find setup guidance for your tethered VOX Pro charger, or check the Cable version’s product information.
VOX Pro Universal
Access VOX Pro setup guidance and product information for the version with a separate charging cable.
MAG Duo Cable
View information for the dual-outlet charger. Contact COPAK for help with setup, operation or product documents.
PRACTICAL CHARGING GUIDES
Useful Answers, Before and After Installation
Plan Your Home Installation
Understand the steps involved in preparing your home and parking space for an EV charger.
Understand Charging Connectors
Explore charging plug types and the cable or adapter considerations for your vehicle.
Look After Your Charger
Read practical guidance on charger maintenance and long-term performance in the UAE.
HELP WITH YOUR ORDER
Purchase and After-Sales Information
COMMON QUESTIONS
A Clear Route to Support
Where can I find the right information for my charger?
Choose your model in the product support section. VOX Pro Cable and Universal share a support page, while their individual product pages describe each version. For other equipment, send COPAK the product name and model.
How do I request a manual or technical document?
Email support@copak-technical.com with your charger model and the document you need. Include a photo of the product label if you are unsure of the model.
Can COPAK help with app access or connectivity?
Yes. Tell us your charger model, the app you use and the message you see. A screenshot and a brief description of the issue help our team identify the next step. Do not send passwords or one-time verification codes.
What should I send with a support request?
Include your name, contact number, charger model and a short description of the issue. Add your invoice or order number where available, plus relevant photos or screenshots. Warranty claims require proof of purchase.
Who handles delivery, returns and warranty enquiries?
COPAK handles these enquiries at support@copak-technical.com. Check the relevant policy above and include your invoice or order number so we can locate your purchase.
TALK TO COPAK
Let’s Get You the Right Help
Tell us which product you use and what you need help with. For a document request, include the model name. For a product issue, describe what happens and when.
- 01Identify your product
- 02Describe your enquiry
- 03Share useful photos or screenshots