COPAK CUSTOMER CARE
Warranty Policy
COPAK provides the warranty periods below for its products and residential installation services. All warranty periods start from the date of invoice.
KNOW YOUR WARRANTY
Warranty Periods at a Glance
Find your product or service below. Every period starts from the date shown on your COPAK invoice.
36MONTHS
Chargers & Workmanship
- VOX Pro Universal and VOX Pro Cable chargers
- MAG Duo Cable charger
- Residential and Tesla charger installation workmanship
24MONTHS
Chargers & Accessories
- Blaupunkt wall chargers
- AE Auto 7kW GB/T wall charger
- All portable charging cables
- All pedestal stands, weatherproof boxes and wall canopies
12MONTHS
Chargers & Adapters
- 11kW NACS and 11kW Type 1 wall chargers
- All AC charging adapters
- CCS2 and Type 2 to NACS combined adapter
- CCS2 to GB/T DC charging adapter
- All portable EV chargers
Keep your COPAK invoice. Your invoice confirms the start date and is needed when you submit a warranty request.
WARRANTY SUPPORT
How to Claim Your Warranty
Send your request to COPAK so our team can review the issue and guide you through the next steps.
Send Your Invoice
Email support@copak-technical.com with your COPAK invoice.
Describe the Issue
Include the product or installation details, your contact details and a description of the issue. Include the serial number where available and relevant photos or videos.
Follow COPAK’s Guidance
COPAK will review your request and provide instructions for inspection and the next steps. Contact COPAK before returning a product.
COMMON QUESTIONS
Warranty Questions, Answered
Quick answers about invoice dates, installation workmanship and submitting a claim.
When does my warranty start?
All warranty periods start from the date of invoice.
Do portable EV chargers and charging cables have the same warranty?
No. Portable EV chargers have a 12-month warranty. Portable charging cables have a 24-month warranty.
What warranty applies to installation workmanship?
Residential and Tesla charger installation workmanship has a 36-month warranty, starting from the date of invoice.
Should I return a product before contacting COPAK?
Contact COPAK before returning a product. Our team will review your request and provide instructions for inspection and the next steps.
Where can I find the returns and exchange terms?
Returns and exchanges are addressed separately in the Refund and Returns Policy.
TALK TO COPAK
Need Help With Your Warranty?
For warranty and product-support enquiries, contact support@copak-technical.com.