COPAK provides the warranty periods below for its products and residential installation services. All warranty periods start from the date of invoice.
Warranty periods
| Product or service | Warranty |
|---|---|
| VOX Pro Universal and VOX Pro Cable chargers | 36 months |
| MAG Duo Cable charger | 36 months |
| Blaupunkt wall chargers | 24 months |
| AE Auto 7kW GB/T wall charger | 24 months |
| 11kW NACS and 11kW Type 1 wall chargers | 12 months |
| All AC charging adapters | 12 months |
| CCS2 and Type 2 to NACS combined adapter | 12 months |
| CCS2 to GB/T DC charging adapter | 12 months |
| All portable EV chargers | 12 months |
| All portable charging cables | 24 months |
| All pedestal stands, weatherproof boxes and wall canopies | 24 months |
| Residential and Tesla charger installation workmanship | 36 months |
How to claim warranty
- Email support@copak-technical.com with your COPAK invoice.
- Include the product or installation details, your contact details and a description of the issue. Include the serial number where available and relevant photos or videos.
- COPAK will review your request and provide instructions for inspection and the next steps. Contact COPAK before returning a product.
For warranty and product-support enquiries, contact support@copak-technical.com.
Returns and exchanges are addressed separately in our Refund and Returns Policy.